Delivery Policy

This website is restricted to free delivery of goods to the UK mainland only. For customers in the highlands including AB, DD and PH postcodes, on the Isle of Man, Isle of Wight, Channel Islands, Western Isles & Northern Ireland, please contact us and we will be glad to advise you of our surcharge to these areas. Delivery of the Goods will be made once the Goods have been delivered to the place of delivery notified by you to Core Merchandise and the accompanying consignment note has been signed by an individual aged 18 or over on your behalf. It will be your responsibility to check that the number of boxes or items delivered matches the accompanying consignment note before signing.

We aim to deliver a very high standard of service and we will make every effort to deliver the Goods, on or as near to the specified delivery date as possible, however delays are sometimes inevitable due to unforeseen factors. Therefore, any dates quoted for delivery of the Goods are approximate only unless we have agreed in writing to a No Fail delivery and Core Merchandise will not be liable for any delay in delivery of the Goods howsoever caused. Time for delivery shall not be of the essence of the contract. The Goods may be delivered by Core Merchandise in advance of the quoted delivery date.

Without prejudice to your statutory rights, Goods may only be returned if they are unused, in their original packaging and in a resalable condition. Goods to be returned will be collected by us or our agents.
If Core Merchandise fails to deliver the Goods for any reason other than any cause beyond Core Merchandise’s reasonable control or your fault, and Core Merchandise is accordingly liable to you, Core Merchandise’s liability shall be limited to a refund of the Price of the Goods. If you fail to take delivery of the Goods or fail to give Core Merchandise adequate delivery instructions at the time stated for delivery (otherwise than by reason of any cause beyond your reasonable control or by reason of Core Merchandise’s fault) then, without prejudice to any other right or remedy available to Core Merchandise , Core Merchandise may: store the Goods until actual delivery and charge you for the reasonable costs (including insurance) of storage.

Phone us on 02380 181050 for more details

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